Nothing stated in these Conditions limits or excludes the mandatory consumer rights that are applicable, nor the liabilities that by law cannot be limited.

BASAR VALIRA, is the owner of the web portal www.basarvalira.com, acting exclusively as operator and manager of the web portal contents, domiciled at: Carrer del Picó, 1-3, AD700 Escaldes-Engordany, NRT: E-005131-Y, Registered in the Commercial Registry No.: 902436H. Contact: info@basarvalira.com.

These conditions apply to sales made to consumer customers through this website. To contract, the Customer must be at least 18 years old and have sufficient legal capacity.

The purchase process consists of the following steps:

• a) Order request (purchase offer): by clicking on “Finish Purchase”, the Customer sends an order request to the Shop.
• b) Acknowledgment of receipt: the Shop will send an automatic email confirming the receipt of the order. This email does not constitute acceptance of the contract; it is a voucher stating that the request is in the process of technical and stock validation.
• c) Validation and confirmation: the sales contract will be deemed formalized when Basar Valira sends the “Shipping/Dispatch Confirmation” email, after physically verifying the availability of the product and the validity of the payment.

Given the coexistence of physical and online sales, the stock shown may be indicative. In the case of collection items, last units, or limited editions, the physical verification of availability may require up to 48 business hours after receipt of the order. In case of unavailability due to simultaneous sale or synchronization error, the Shop will proceed to cancel the order and issue a full refund by the same means of payment without undue delay (usually within 24–72 business hours, without prejudice to bank processing times). Basar Valira shall not be liable for indirect damages or loss of profit derived from lack of availability, without prejudice to mandatory applicable regulations.

• a) Deliveries in Andorra: prices include the applicable indirect tax in Andorra (IGI) where appropriate.
• b) Deliveries outside Andorra (e.g., EU): prices may be shown exempt from Andorran taxes. The Customer acknowledges that the shipment may be subject at destination to import VAT, duties, and/or carrier management fees, required for delivery.

Commercial gesture (optional): Basar Valira may, after verification and agreement with the Customer, assume or partially/totally compensate certain charges (for example, import VAT), without this constituting a general obligation, and subject to conditions (maximum amount, destination, carrier, vouchers, deadlines, and exclusions).

Delivery times are estimates and do not include delays derived from customs inspections or logistics operator incidents. Unless otherwise agreed, Basar Valira commits to deliver orders within a maximum of 30 days from the conclusion of the contract. The risk of loss or damage to the product is transferred to the Customer at the time of effective delivery (when the Customer or a third party indicated by them acquires material possession of the good), unless the Customer chooses a carrier other than the one proposed by the Shop.

Payment shall be made through the authorized methods in the Payment Policy. Security is managed via SSL/TLS encryption and industry standards at payment providers. The Shop reserves the right to cancel orders with reasonable signs of fraud or unauthorized use, informing the Customer.

The Customer has a period of 14 calendar days to withdraw from the purchase without the need for justification, in accordance with applicable regulations. Specific conditions, exceptions, and procedures (including international returns) are detailed in the Returns Policy, which forms part of the contractual framework.

For consumer customers in the EU, the legal guarantee of conformity applies according to applicable regulations, with a minimum of 2 years, and may be higher if the law of the consumer's country of residence so establishes. Basar Valira will handle the applicable legal remedies (repair, replacement, price reduction, or termination, as appropriate).

9.1 Technical evaluation of Radio Control (RC) products and Batteries:

A radio control product, with or without misuse by the customer, will be evaluated by our technical service to determine the origin of the incident. The Customer is informed that rechargeable batteries have no warranty as their delicate handling under utilization, whether in full use or charging, can be dangerous. In the remote case of damage caused by batteries such as fire, burns, or any other incident, BASAR VALIRA is not liable. The user assumes full responsibility for compliance with charging and safety standards.

This contract is governed by the laws of the Principality of Andorra. Nevertheless, this choice of law shall not deprive the consumer Customer residing in the EU of the mandatory rights granted by the regulations of their country of residence, if those rights are more favorable. Following the closure of the ODR platform, the Customer can consult the alternative dispute resolution (ADR) entities approved in their country through the official European consumer dispute resolution portal.

These General Terms and Conditions of Sale are integrated and supplemented by the Shipping Policy, Payment Policy, Returns Policy, and Website Use and Liability Policy, accessible in the footer of the website. These documents form an inseparable part of the contractual agreement between BASAR VALIRA and the Customer.